Jewellery is precious - something to be treasured for generations to come. That's why we offer best-in-class 5 year warranty and lifetime repairs services to keep all pieces as good as new.
Start your repair process below, or drop by any of our stores with the information outlined.
Replate, Resize & Repair
Replate
If your vermeil loses its colour over time, we'll replate it for you.
Reminder: our gold vermeil features a thick layer of 18k gold over sterling silver.
Resize
We can typically resize your ring up to two sizes smaller or larger. Select styles can't be resized due to their configuration, but if we have a replacement in the size you need, we'll swap it out.
Repair
We'll do our best to repair your piece. If repair isn't possible and you're within our 5-year warranty, we'll provide a replacement.
Submit your warranty claim
Where did you buy your piece?
Online In Store Received A Gift No Proof of Purchase Outside of Warranty
Purchased Online?
Enter your email address and order number into
our portal, and we'll generate your
return form
and shipping label. Keep proof of postage for
your
records.
Can't find your order number?
Log in to
your account and select 'My Orders'.
Purchased in store?
Enter your email address and order number (found in your warranty confirmation email, beginning with "STO") into our portal to generate your return form and shipping label. Keep proof of postage for your records.
No warranty email? If you have your original Monica Vinader receipt, a partner receipt, or proof of purchase (e.g., bank statement), reach out to our Customer Care Team - we're here to help.
Received a gift?
If you have proof of purchase with an order number, enter it
into our portal to generate
your return form and shipping label. Be sure to keep proof of
postage for your records.
Have a physical Monica Vinader or partner receipt? Reach out to our
Customer
Care Team - we're here to help.
No gift receipt? Contact the purchaser for proof of purchase. If
that's unavailable, reach out to us, and we'll do our best to
assist.
No proof of purchase
You can still use our lifetime repair service for a small fee,
which will trigger a new 5-year warranty on your piece.
Just reach out to our Customer Care
Team - we're here to help.
