Enter your email address and
order number (found at the top of your Warranty Confirmation email
and starting with STO) into our Online
Portal. We will automatically generate the form and
shipping label you need to send your jewellery back to us.
If you don't have a Warranty
Confirmation email but have an original Monica Vinader boutique
printed receipt, a department store or partner receipt or any other
form of proof of purchase (e.g. a bank statement), download and
form if you are in the UK, or
this form if you are outside the UK. One of our Customer
Care Team will be in touch once we receive your jewellery. Please
remember to keep a copy of your proof of postage safe..
If you can't find your proof of
purchase don't worry,
we can still help.