Orders and Deliveries
How safe are our deliveries?
- All of our deliveries are now contactless: no need for you to
provide a physical signature. Our couriers will place your parcels
at your front door, knock and step back to ensure you have received
- If you are not home, they will follow our usual 'missed
- All our couriers are following latest Government guidelines to
keep you everyone safe
Can I still engrave and emboss?
- Yes, we will engrave jewellery and emboss leather free of
charge, same as always
Can you deliver within the normal time
- Please be aware that due to increased demand Royal Mail are
currently experiencing some minor delays. We have extended our
standard delivery service to 4-7 working days.
Although we hope to have your new pieces with you by your estimated
delivery date, we are unable to guarantee this at this time.
- We do continue to run express services with DPD at this time,
which are currently unaffected and can be selected at checkout.
- In Europe there are some minor delays, no more than 2
- As a precautionary measure, we have removed our express
services. Please order using our standard delivery option.
Returns and Repairs
Can I still return my piece for an exchange or
- Our returns policy has increased to 100 days,
back dating to orders placed since the 1st February - we want to
save you that trip to the post office!
- Use our self-serve
portal to create your returns labels and let us know of
your intentions. When it is safe to do so you can then get your
piece back to us
Can I still return my piece for repair?
- Our repairs service is not closed, but is currently impacted
by the Coronavirus situation. If you have a repair in process that
you would like to talk about, or want to send a piece back, please
contact our customer care team and we can work through your
- We pride ourselves on promoting repair or recycling wherever
possible, to mitigate environmental impact, so we are sorry for
- If your warranty is due to run out, just ensure you use the
portal to record your repair request and we will happily
receive your piece back at a later date.
My Gift Voucher is about to expire - what should I
Gift Vouchers are accepted on our website, and we offer free
standard shipping and returns.
For any help, our now home-based Customer Care team are on hand
7 days a week and are looking forward to connecting with you. You
can contact us by webchat (bottom right on desktop or bottom left
on mobile) or via our contact