Exchanges & Returns
Exchanges & Returns Policy
Christmas Gift Returns
We have extended our returns policy for the holiday season. Any items purchased between 1st November and 22nd December 2014 can be returned by 31st January 2015.
We will be happy to offer you an exchange or refund within 28 days of purchase. This includes items purchased in the Sale.
Goods purchased online must be returned to us in perfect condition and in their original packaging in order for us to process an exchange or refund. Good purchased online can not currently be returned at Monica Vinader boutiques and counters. Engraved items are non-returnable/non-refundable.
Processing your Refund
Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 48 hours of receipt. Your credit card company may take 4-7 working days to credit your account.