Terms & Conditions

Black Friday Sale 2016

Black Friday Sale 2016

When does the Black Friday sale start?
Monica Vinader customers signed up to newsletters will have exclusive access to the Black Friday sale from 09:00am (GMT) on Tuesday 22nd November 2016. The sale will then be made available to all customers at 09:00am (GMT) on Wednesday 23rd November 2016.
When does the Black Friday sale end?
The Black Friday sale ends at 08:00am (GMT) Tuesday 29th November 2016/ Midnight (PST) Monday 28th November 2016.
Is the Black Friday sale instore and online?
The Black Friday sale is valid online only at www.monicavinader.com. Monica Vinader boutiques will be running a separate Black Friday promotion.
How long will my order take to arrive?
All normal delivery options are available (including express).

(UK) Standard Delivery will be 3 working days

(US) Standard Delivery will be 3 - 4 Working days

(MIDDLE EAST) Delivery will be 3 - 7 Working days

(HK) Delivery will be 3 - 7 Working days
What is the returns period for sale items?
We will be happy to offer you an exchange or refund within 30 days of purchase. All orders placed in November and December 2016 can be returned until 31st January 2017. Products purchased online must be returned to us in perfect condition and in their original packaging with proof of purchase, in order for us to process an exchange or refund. Goods purchased online cannot currently be returned at Monica Vinader Boutiques and counters. Engraved items are non-returnable/non-refundable.
Full details of our returns policy can be found here
How long will it take to process my return/refund/exchange?
Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 48 hours of receipt. Your credit card company may take 4-7 working days to credit your account.
It says out of stock on the website, is this definitely out of stock?
Yes, unfortunately we do not have any more stock available unless we receive any returns of the item
If an item comes back into stock, can you hold it for me and let me know?
Unfortunately we have so many requests that we are unable to do this. However, do keep an eye on our website for items coming back into stock.
Do you have any other sizes apart from what is showing on the website?
The only sizes that we have available are the ones showing on our website. But do keep checking our website for items being returned and coming back into stock.
I had an item in my basket but now it won't let me order it?
This has now, unfortunately, gone out of stock and we do not have any more available. Items in the basket are not reserved (ordering is on a first come, first served basis)
Will there be further reductions?
Currently we have no plans for further reductions of any of the items in the current sale, and once we have sold out of this piece(s) we will not be receiving any more.
Will there be any more items added to the sale / will this item be added to the sale?
As with all sale periods there may be a chance of further lines being added when stock levels are reviewed throughout the sale. Please make sure you are signed up to the Monica Vinader newsletter to ensure you are notified of new additions to the sale.
I noticed this item was discounted yesterday, but today it is back at full price?
For our Black Friday promotion we allocated a certain amount of stock to be discounted. As the promotion is while stocks last we have now sold that allocation of stock and the remaining stock has been returned to full price.
Can sale items be engraved?
Yes, sale items can be engraved. Select 'add complimentary engraving' on the right hand side of the product image, this will only show for pieces which we are able to engrave.
Please then select 'message' to enter your engraving and select your font, along with the size. Should you exceed the character limit, a notice will appear allowing you to review your message.
Can I have my sale items gift wrapped?
We offer a full gift wrapping service on sale items. Please select this option in step two of the checkout process you are able to 'add gift options' to your order, including a personal gift card and our signature gift bags.
Can I use a Discount Code on sale item?
Unfortunately all discount codes apply to full priced items only and cannot be used in conjunction with our Black Friday Sale.
I have forgotten my Password, how do I reset this?
To reset your password, please click here and enter your email address followed by selecting 'Reset Password' to receive your password reset email with the next steps to allow you access to your MV account.