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Loyalty Programme Terms
These terms and conditions (the "Terms") govern your use of the Monica Vinader Loyalty Card ("Monica Vinader Loyalty Card") and your relationship in relation to the Monica Vinader Loyalty Card programwith Monica Vinader Hong Kong Limited (the "Program"). Please take the time to read these Terms carefully and make sure that you understand them before using your Monica Vinader Loyalty Card. We recommend keeping a copy of the Terms for future reference, although please note that they may be updated from time to time as described below. Your use of the Monica Vinader Loyalty Card will constitute acceptance of these Terms.
1. UNDERSTANDING THESE TERMS
1.1. When we refer to "Monica Vinader," "we," "us" or "our," we mean Monica Vinader Hong Kong Limited, whose registered address is 42/F., Central Plaza, 18 Harbour Road, Wanchai, Hong Kong. When we refer to "you" or "your," we mean you, the Monica Vinader Loyalty Card holder or applicant.
1.2. We have used headings to help you understand these Terms and easily locate information.
1.3. When certain words and phrases are used in these Terms, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of the Terms where it was defined.
1.4. These Terms are only available in the English language.
2. OBTAINING YOUR MONICA VINADER LOYALTY CARD
2.1. You can apply for a Monica Vinader Loyalty Card free of charge at any participating Hong Kong Monica Vinader store (subject to availability) by completing your details on the Monica Vinader Data Capture Card. To apply for a Monica Vinader Loyalty Card, you are required to provide a valid email address and certain other information about yourself. You must act truthfully when providing any details about yourself.
2.2. We will handle your information in accordance with section 7 (Your Privacy) below.
2.3. On completion of the registration form, you will be provided with a numbered Monica Vinader Loyalty Card. The number on the card will be your Monica Vinader Hong Kong Loyalty Program Number and can help us identify you as a loyal customer.
2.4. Only one Monica Vinader Loyalty Card can be registered per person.
2.5. To register, participate in the Program and enjoy Benefits (as described in section 3 below), you must be age 18 or over and a resident in Hong Kong. Proof of age may be required before we issue a Monica Vinader Loyalty Card or accept your registration.
2.6. Your Monica Vinader Loyalty Card is issued by, and remains the property of, Monica Vinader and may only be used by the registered user. It may only be used as described in these Terms in participating Monica Vinader stores. Your Monica Vinader Loyalty Card is not a credit card, charge card or debit card and it cannot be used to purchase Monica Vinader products.
3. YOUR BENEFITS
3.1. By becoming a Monica Vinader Loyalty Card holder, you are entitled to certain benefits ("Benefits"), including:
Silver tier: 10% off all store purchases once you purchased over HKD 10,000 within 365 days
Gold tier: 15% of all store purchases if you bought over HKD 50,000 within 365 days. As a special benefit, you will be entitled to an additional 5% off during your birthday month (total benefit of 20% off purchases).
Each time you make a purchase that amount (the money you paid, not the value of the purchase) has a 12 month validity timeframe and you are eligible for the benefits of the scheme if you have valid purchases exceeding the amounts mentioned above. We like to think of the system as being similar to Air Miles, you can become a member but you would only enjoy gold and silver privileges as long as you have valid air miles to qualify for and to remain within the tier.
3.2. You may, at our discretion, qualify for additional Benefits after a certain period of time and/or spend with Monica Vinader. We will inform you when you are entitled to these additional Benefits.
3.3. Your Program benefits cannot be used in conjunction with any other offer or benefit. If multiple offers may be redeemed at the time of purchase only the highest offer/benefit applies.
4. ACCRUING BENEFITS
4.1. You can use your Monica Vinader Loyalty Card at any participating Hong Kong Monica Vinader store to earn Benefits on qualifying spend and to enjoy Benefits as further described in these Terms.
4.2. Only purchases made in participating Monica Vinader stores in Hong Kong can be added to your qualifying spend within the Program. Qualifying spend is the total amount you have paid at the store - shown as the total payable amount on your receipt after any discount had been applied. Purchases made on our www.monicavinader.com website or at other global Monica Vinader boutique cannot be counted towards your Program total (is not qualifying spend).
4.3. To earn Benefits related to a transaction, you must be a valid member of the Monica Vinader Loyalty Card Program at the time of the purchase. Your qualifying spend may be added to your account even if you do not have your Monica Vinader Loyalty Card with you, however Monica Vinader reserves the right to not provide you with this service at the store staff's discretion if your loyalty account cannot be found for whatever reason (wrong information given at the time of the purchase, IT system not working properly, etc.).
4.4. Certain items do not count toward the qualifying spend, including gift cards, services and shipping. If you are unsure whether an item qualifies, please speak to a member of the Monica Vinader store staff.
4.5. Benefits may not be redeemed in conjunction with any other offer, and no cash alternative is available to the Benefits.
4.6. Benefits are exclusive to the individual cardholder and cannot be pooled with Benefits accrued by another individual and redeemed together. You cannot transfer your Benefits to any other person.
4.7. Benefits are subject to change from time to time and Monica Vinader may withdraw the Program at any time.
4.8. To check the status of your loyalty account, please contact any participating Monica Vinader Hong Kong store. Contact details may be found on our website www.monicavinader.com.
5. LOST OR STOLEN MONICA VINADER LOYALTY CARDS
5.1. Please notify us immediately if your card is lost, damaged or stolen. To report your Monica Vinader Loyalty Card lost, damaged or stolen, you must contact any participating Monica Vinader Hong Kong store. Contact details may be found on our website www.monicavinader.com. Your replacement card will be sent to your registered address.
5.2. Monica Vinader is not liable for lost, damaged or stolen Monica Vinader Loyalty Cards. However, we may (at our sole discretion) replace any lost, damaged or stolen Monica Vinader Loyalty Card with a new Monica Vinader Loyalty Card with the Benefits remaining from the original Monica Vinader Loyalty Card transferred at the time that the new Monica Vinader Loyalty Card is issued to you.
6. LIMITATIONS ON THE USE OF YOUR MONICA VINADER LOYALTY
6.1. Monica Vinader Loyalty Cards may not be sold, exchanged or used for any other purpose, except as specified in these Terms, without our written permission.
6.2. For reasons outside of our control, Monica Vinader does not warrant or represent that your Monica Vinader Loyalty Card will always be accepted at participating Monica Vinader stores. For example, in the unlikely event of a failure of Monica Vinader IT systems, Monica Vinader may not be able to process your Benefits.
6.3. Monica Vinader reserves the right to refuse to accept a Monica Vinader Loyalty Card or to limit the use of a Monica Vinader Loyalty Card that it deems to have been tampered with, duplicated, damaged or that otherwise is suspected to be affected by fraud, misuse or unauthorized use. Monica Vinader may withdraw or cancel your Monica Vinader Loyalty Card or take any other action it may deem appropriate if it suspects fraud, misuse or unauthorized use of your Monica Vinader Loyalty Card. The Monica Vinader Loyalty Card shall become invalid once cancelled in such circumstances and you will not be able to use any Benefits through your Monica Vinader Loyalty Card.
6.4. These Terms are between you and Monica Vinader and may not be enforced by any other person.
6.5. As between you and us, we own all intellectual property rights in the Monica Vinader Loyalty Card and the Program.
7. YOUR PRIVACY
7.2. The information that you provide will be collected by Monica Vinader Hong Kong Limited. We will use the information that you provide to administer and manage our Program. We will add your information to other information you provide to Monica Vinader from time to time, such as previous transactions and communications with you. We may send you communications about Monica Vinader products, services and events. We work with reputable third parties for the above purposes and to help us better understand purchasing trends, statistics and your preferences.
7.3. If you would like to contact us about how we use your information or if you no longer wish to receive marketing communications from us or any of our family of brands, please email us at email@example.com.
8. YOUR CANCELLATION OF YOUR MONICA VINADER LOYALTY CARD
8.1. You have the right to cancel your Monica Vinader Loyalty Card at any time, but you will lose the right to enjoy your acquired Benefits.
8.2. If you wish to cancel your Monica Vinader Loyalty Card, you must contact any participating Monica Vinader Hong Kong store. Contact details may be found on our website www.monicavinader.com.
9. MONICA VINADER'S LIABILITY AND EXCLUSION OF WARRANTIES
9.1. So far as is permitted by law and subject to clause 9.2, Monica Vinader's maximum liability to you in relation to these Terms and your use of the Monica Vinader Loyalty Card shall not exceed the amount spent over the previous twelve (12) months.
9.2. We do not in any way exclude or limit our liability for:
9.2.1. death or personal injury caused by our negligence;
9.2.2. fraud or fraudulent misrepresentation; or
9.2.3. any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
9.3. Monica Vinader will endeavour to provide the services relating to your Monica Vinader Loyalty Card using reasonable skill and care. All other warranties, representations, conditions and terms, whether express or implied, written or oral, are hereby expressly excluded to the fullest extent permitted by law.
9.4. Monica Vinader shall not, in any case, be liable to you for any matter that is beyond Monica Vinader's reasonable control, including the availability of any Benefit.
9.5. Notwithstanding the above, nothing in these Terms shall affect your statutory rights.
10. AMENDMENT OF THESE TERMS AND TERMINATION
10.1. Monica Vinader reserves the right to amend these Terms at any time or withdraw the Monica Vinader Loyalty Card scheme with reasonable notice. Any such changes will be sent to you the email address you provided at the moment you signed up or posted on the Monica Vinader website.
10.2. We may also notify you of any change, deletion or addition by email using the email address provided by you at registration. The amended Terms will apply to your continued use of the Monica Vinader Loyalty Card.
10.3. Where we intend to withdraw the Monica Vinader Loyalty Card scheme, we will endeavour to give you 30 days' notice.
11. GOVERNING LAW AND JURISDICTION
11.1. These Terms are governed by Hong Kong law.
11.2. You and we both agree that the courts of Hong Kong will have jurisdiction of any disputes.
11.3. These Terms (together with the documents referred to in them) represent the entire agreement between you and Monica Vinader in relation to your use of your Monica Vinader Loyalty Card.
11.4. If any provision of these Terms shall be invalid or unenforceable, then the remainder of all other provisions of the Terms shall remain valid and enforceable.
12. CONTACT US
If you have any general inquiries about the Monica Vinader Loyalty Card program or a query regarding your Monica Vinader Loyalty Card, please contact us at any participating Monica Vinader Hong Kong store. Contact details may be found on our website www.monicavinader.com.