If for any reason you wish to exchange or return an item
purchased online to us, please follow the steps below:
1. Complete your Exchange/Returns Form on the back on your delivery note.
2. Send your goods, including original packaging to the address below. We recommend returns are sent using a tracked service.
Send returns to:
Monica Vinader Ltd
Customs Procedure Code CPC 6323FO1
It is important to ensure that you state you are 'returning to seller' in the reason for export field on your postage label.
Please note that you only need to return the items you wish to
exchange or receive
a refund for. If you have created a necklace using the Necklace Builder, and wish to exchange or return just one part of the necklace, you only need to return this part.
Please note that engraved items cannot be returned or exchanged, unless the product is faulty.
Please check your order as soon as you receive it. If an item is missing or damaged, please contact our Customer Care Team as soon as possible with your order confirmation number to hand.
Monica Vinader cannot accept responsibility for items returned to us without a completed Exchange/Returns Form or proof of purchase. Unfortunately, we cannot cover the cost of international returns.