Exchanges & Returns

Exchanging a Gift

For refund requests, please note that we can only refund the credit or debit card originally used for the purchase.

If you received a Monica Vinader item as a gift, and it is not suitable, you can return it within a 30 day period. Please send your order to our Customer Care team following the Exchanges & Returns Procedure above, ensuring it is in its original packaging with your gift receipt enclosed and returns form completed.

For exchanges, if the value of the new item exceeds the original gift value, you will be required to pay the difference. Should the value of the new item be lower than the original gift value, the difference will be credited to the credit or debit card originally used for the purchase.