Exchanges & Returns

Exchanging a Gift

If you received a Monica Vinader item as a gift, and it is not suitable, you can return it within the 30 day period. Please send the item to our Customer Care team following the Exchanges & Returns Procedure above, ensuring it is in its original packaging with your gift receipt enclosed and returns form completed. If you did not receive a gift receipt, please contact the purchaser for a copy of the proof of purchase. We can only process a return with a valid proof of purchase or gift receipt

For refund requests, please note that we can only refund the credit or debit card originally used for the purchase.

For exchanges, if the value of the new item exceeds the original gift value, you will be required to pay the difference. Should the value of the new item be lower than the original gift value, the difference will be credited to the credit or debit card originally used for the purchase.